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FAQ for HSD

(I) Bed Vacancy and Occupation
Dormitory Census Rule
Q: What will happen to a resident student who fails to respond to a dormitory census?
A: A: A dormitory census shall be conducted every semester to better understand issues related to accommodation and dormitory safety. When necessary, a census or a random sampling survey may be conducted. Any census shall be publicized in advance, and all dormitory students should comply with the necessary actions.
A resident student who fails to respond to a census shall be considered as having forsaken the right to any bed space, and thus disqualified from dormitory accommodation.
 
Non-Residence Clearance Rule
Q: What are the rules for non-residence clearance during winter or summer breaks?
A: A: Dormitory students who do not stay during winter or summer breaks shall have their beds cleared and vacated at the end of each semester. The dormitory will have a storage room available for non-resident students to deposit their belongings during the non-resident period. However, the dormitory is not responsible for safeguarding any items deposited in the storage room. Those who need to deposit personal items may check with the dormitory service personnel with regard to using the storage room.
 
(II) Accommodation Fee Payment
Accommodation Fee
Q1: How do students know the accommodation fee for each dormitory?
A: The accommodation fees for dormitory residence are detailed and posted on the website of the Division at https://housing.osa.ncku.edu.tw/p/412-1052-17026.php?Lang=en
Note: International students receiving a University scholarship are entitled to an accommodation fee adjustment.
Q2: How do students pay an accommodation fee?
 A: Please log onto the website of Bank of Taiwan for Tuition and Miscellaneous Fees at https://school.bot.com.tw/newTwbank/StudentLogin.aspx to have the bill printed and paid accordingly.
Q3: How do students pay an overdue accommodation bill? What if no accommodation bill is available on the website of Bank of Taiwan?
 A: An overdue accommodation bill shall be paid at the designated counter in the Bank of Taiwan. A student who fails to download a personal bill may contact a dormitory counselor by phone or go to the Division personally to check the problem and get a hardcopy of the bill.
 
Dormitory Internet Fee
Q: How much is the dormitory Internet fee? How is the dormitory Internet fee paid?
A: The dormitory Internet service provided by the Computing Center costs a resident student NT$200 per semester, which is included in the accommodation fee.
 
Air Conditioning Fee
Q: How is air conditioning charged and paid for?

A:

1. Sheng-Li Dorm 6, Ching-Yeh Dorm 3, and Dong-Ning Dorm: The air conditioner is operated using a power card. Residents must top up their power cards with the staff before using the air conditioner.

2. Other dormitories: The staff record the meter readings regularly, and a two-stage payment system applies:
Stage 1: Shared bill – Announced two to four weeks before the end of each semester.
Stage 2: Individual bill – Calculated upon check-out.
 
To pay the electricity bill, please log in to the online payment platform(https://pay.ufo.ncku.edu.tw/mobilepay/) or make use of the auto-payment machines.  
The unit price of power varies. Please refer to the latest announcement for more details: https://housing-osa.ncku.edu.tw/p/406-1052-268361,r1854.php?Lang=en

 
(III) Dormitory Issues
Maintenance Application
Q: How does a resident student apply for dormitory facility maintenance?
A: Please file a maintenance application by 
 1. Contacting the dorm manager, or
 2. Registering at the online system:https://dorm.osa.ncku.edu.tw/index_mrf.php?lang=zh
Warm Shower Water Supply
Q: When is warm shower water available?
A: Warm shower water supply hours are adjusted annually in accordance with the survey conducted by the end of every November. For the detailed supply hours for each dorm building, please refer to the latest survey result: https://housing-osa.ncku.edu.tw/p/406-1052-285763,r1854.php?Lang=en
 
Mail and Package Delivery
Q1: How is mail addressed and delivered to a campus dormitory?

A:

  1. Dormitory addresses are as the follows: 
    • (1) A: Ching-Yeh Campus:
      •  Ching-Yeh Dormitory 1:  Mr. /Ms. _____, Room ______, Ching-Yeh Dormitory 1, No. 57, Xiaodong Rd., North Dist., Tainan City 704, Taiwan (R.O.C.)
      •  Ching-Yeh Dormitory 3:  Mr. /Ms. _____, Room ______, Ching-Yeh Dormitory 3, No. 1, University Rd., East Dist., Tainan City 701, Taiwan (R.O.C.)
    •  (2) Kuang-Fu Campus: Mr. /Ms. _____, Room ______, Kuang-Fu Dormitory ______, No. 1, University Rd., East Dist., Tainan City 701, Taiwan (R.O.C.)
    •  (3) Sheng-Li Campus: Mr. /Ms. _____, Room ______, Sheng-Li Dormitory ______, No. 1, University Rd., East Dist., Tainan City 701, Taiwan (R.O.C.)
    • (4) Dong-Ning Campus: Mr. /Ms. _____, Room ______, Dong-Ning Student Dormitory Building ______, No. 66, Ln. 83, Dong-Ning Rd., East Dist., Tainan City 701, Taiwan (R.O.C.)
  2. A (non-post office) package in a home delivery service should be delivered to the recipient personally by the deliverer with advance notice. If the recipient is not available at the time of delivery, the Dormitory Service Committee office will receive the package on their behalf and issue a prompt notice of claim to the recipient.
Q2: How does a resident student claim registered mail or packages on receiving a notice from the Mail Delivery Office?
 A: Please go to the Mail Delivery Office on Chengkung Campus to claim the item with your student ID card.
 
Dormitory Internet Service
Q1: What should a resident student do about problems with the dormitory Internet service?
A: A: If any Internet disconnection or breakdown occurs, please email the Computing Center at dormnet@ncku.edu.tw to apply for a repair service or contact the Computer and Network Center at ext. 61010 for further inquiries.
 
Q2: What length of Internet cable is required?
 A: An Internet cable that is one to three meters in length is sufficient.
 
Communicating Opinions about Accommodation
Q: How are opinions about accommodation communicated?
A: You may share your opinions about accommodation in one of the following ways:
1. Visit or contact your dormitory office. The contact information can be found on the Division’s website.
2. Send an email to the Division at em86340@email.ncku.edu.tw.
 
Violations
Q: Is a visitor allowed to stay overnight, if a bed is vacant?
A: No. According to Article 6 and Article 10 of the University Student Housing Contract, a resident student who is found to have allowed a visitor stay overnight or take a shower in the dormitory shall be disqualified from on-campus accommodation, with no refund of any paid dormitory fees. In addition, such a violation will be further dealt with according toNCKU Regulations for Student Discipline.
 
Keys and Access Cards
Q: What should a resident student do to seek help with the problems related to room keys or access cards which are forgotten, lost or damaged?
A: Please seek help from the service attendants (or on-duty officers) at each dormitory.
 
Notes for Dorm Life Safety
 
The operating procedures of communication for dormitory entrance safety, personal safety, property security and campus safety are detailed and shown on the bulletin of each dormitory.
 
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